FAQ: Frequently Asked Questions

To keep your jewelry in pristine condition, we recommend storing it in the provided gift box or pouch when it's not being worn. This will help protect it from dust, scratches, and other potential damage.

If you should experience a need for repair please email contact@ohmypawelry.com. Please reference your Name, Order Number and Repair Issue. We will repair or replace at no charge any breakage caused by manufacturer defect within 90 days of receipt of purchase.

Caring for your pet's pendant is simple. Just wipe it gently with a soft cloth to remove any dirt or debris. Avoid contact with harsh chemicals or submerging it in water to maintain its beauty and integrity.

Email our team at contact@ohmypawelry.com to check the status of your order or for any outstanding questions. Please include your order confirmation number so that we may better assist you.

You will be prompted to enter any gift card or promotion codes during checkout, which will be applied immediately to your order.

We accept all major credit cards, as well as the following: Apple Pay, Google Pay, Amazon Pay, Meta, PayPal Express and Shop Pay.

We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1 - 2 business days. During high volume periods such as Christmas or during sale periods processing times might be longer.Shipping times may vary depending on the destination and delivery method. Please refer to our Shipping Policy for estimated delivery times.

Yes, we offer free shipping on domestic orders of $75+ with the code FSPAWZERO

We offer worldwide shipping, so you can enjoy our products no matter where you are located. International shipping fees and customs duties will apply based on your location.

NOTE: Pricing per method will be determined at checkout.

For U.S. orders we utilize USPS:First Class Mail: 5 - 7 business daysPriority Mail: 2 - 3 business daysPriority Mail Express: 1 business dayFor International orders we utilize:USPS First Class Package InternationalUSPS Priority Mail Express InternationalUSPS Priority Mail InternationalDHL Wordwide Shipping

Yes, we provide tracking information for International Orders & Domestically: Priority Mail orders.

Once your order is shipped, you will receive a confirmation email containing the tracking details. You can use this information to track the progress of your package.

While we take utmost care in packaging and shipping your order, unforeseen circumstances may occur. If your package is lost or damaged during transit, please contact our customer support team immediately.

Shipping costs are calculated based on various factors, including the destination, package weight, and shipping method chosen. The shipping costs will be displayed during the checkout process before completing your order.

We want you and your pet to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a refund within 30 days from the date of delivery.

ALL ORDERS SHIPPED OUTSIDE OF THE US ARE FINAL SALE.

We are happy to facilitate exchanges for eligible items. Please reach out to our dedicated customer support team.

To initiate a refund you will need to contact our customer support team at contact@ohmypawelry.com and provide relevant details such as your order number and reason for the refund. Our team will guide you through the process.

Most items are eligible for a refund, excluding clearance, final sale, limited edition, and items purchased during a sale period.  In order to qualify for a return items must be unused, in their original condition, and returned within the specified timeframe.

We apologize for any inconvenience caused. If your item arrives damaged or defective, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement or initiating a refund, as per our Refund Policy.

Once we receive your returned item, our team will inspect it and process the refund accordingly. The refund processing time may vary, but we strive to process it within 1 - 3 business days. Once a return has been accepted you will receive an email with a return shipping label.

No, the cost of shipping for the original order will not be refunded.

Return shipping costs depend on the reason for the return. If the return is due to an error on our part or if the item was intended as a gift for a beloved pet that has passed away, we will cover the return shipping costs. However, for returns made for any other reason, the cost of return shipping will be deducted from the item's price paid.

Only, if the item has not yet been fulfilled or shipped. To cancel an order reach out to our customer support team at: contact@ohmypawelr.com with the subject line: Cancel Order + [your order number].

Our Rewards Program is our way of showing appreciation to our loyal customers. By joining the program, you can earn points for various actions, such as making purchases, referring friends, and engaging with our brand. These points can be redeemed for exclusive discounts and rewards.

Joining our Rewards Program is easy! Simply create an account on our rewards page, and you will automatically become a member. If you do not see the option to create an account, you are already part of the program.

There are several ways to earn points in our Rewards Program. You can earn points by making purchases, referring friends to our website, following us on social media, writing product reviews, and more. Detailed information on point earning activities can be found in your Rewards Program account.

To redeem your accumulated points, log in to your account and navigate to the Rewards Program page. There, you will find a variety of rewards and discounts available for redemption. Choose the reward you desire and follow the prompts to apply it to your order during checkout.

Unfortunately, our Rewards Program is applicable only to purchases made after joining the program. Points cannot be earned on previous purchases.

Points earned through our Rewards Program do not have an expiration date, allowing you to accumulate and redeem them at your convenience.

In most cases, our Rewards Program rewards and discounts cannot be combined with other offers, promotions, or discounts. However, specific terms and conditions may apply to certain promotions. Please review the details of each promotion to determine if combining rewards is permitted.

You can easily track your accumulated points and available rewards by logging in to your account and visiting the Rewards Program page. There, you will find all the details regarding your points balance, earned rewards, and redemption history.